We pride ourselves here at Reston Limousine on providing top-quality customer service, and we do our utmost to provide an immediate response to customer feedback, both negative and positive.
While of course we like to highlight the positive, such as the compliments we receive every week about everyone from our drivers to our sales representatives to our dispatch team like this recent one on Yelp:
Reston Limousine is the best! Several family members and friends joined my husband and I on a wine Loudoun wine tour for his birthday. Debra on the sales staff was friendly, easy to work with, precise and prompt with details and contract. Terry was our driver and did a fantastic job. He was on time, helpful with all our requests and a fun guy to ride around with for five hours. I highly recommend Reston Limousine and will definitely book one of their vehicles and drivers for our next outing.
Did you know we provide monthly bonuses to our drivers who provide great service? Even if you’ve already tipped your driver, you can say thank you again by sending us an email with your compliments about your driver — and we puts our own tip in his or her next pay check!
But we also want to hear about what we can do better or if our service fell short in any way, and we want to solve any issues as soon as they occur or immediately after your trip.
You can compliment your driver or tell us about any issues in several ways:
- Fill out our online Customer Satisfaction Survey at: www.restonlimo.com/about/customer-satisfaction-survey/
- Send an email to thowe@restonlimo.com
- Leave a comment or message on our Facebook page: www.facebook.com/RestonLimousine