We at Reston Limousine pride ourselves on our stellar customer service here in the Washington DC area, and we regularly receive letters from our clients telling us they appreciate it as well.
Here’s a recent one to our CEO, Kristina Bouweiri, about a Dulles airport transfer we provided to a local CEO who uses our services regularly:
Ms Bouweiri,
We have not met, but I am a frequent customer and received a thank-you note from you yesterday. I want to share with you the story I have told many of my friends about why I am a Reston Limo customer. On a return flight from LA to Dulles 18 months ago when I was at GTSI, you were scheduled to meet me in baggage for a 10:00 p.m. arrival. Due to mechanical problems with the plane, we were delayed and didn’t arrive at Dulles until 4:00 a.m. The airport was totally deserted and our flight had the only passengers in the terminal. When I arrived at baggage claim, your driver was standing there with my name on a card. I don’t know when I have been more relieved and delighted. As we left the terminal, my fears were confirmed and there were zero taxis available.
This kind of service and reliability means a lot to me and, as a customer, I try to reward it when possible. I continue to use Reston Limo whenever possible.