Reston Limousine takes pride in the level of customer service provided by our staff, and we are always thrilled to hear from our clients who share their stories.
Following is a message we recently received abut dispatcher Larry Jackson and driver Jeff Flemings:
I would just like to recognize Larry (I believe his last name is Jackson) for going “above and beyondâ€ to provide superior client service. I called Reston Limo last night about 10:30 ET in desperation, as I was delayed in Dallas, being diverted to National (versus Dulles, where I live), and told that I would likely have a hard time getting a taxi to take me to VA since we were arriving so late (~2 a.m. ET). Despite things winding down for the night, Larry made some calls — and was able to provide a driver who was willing to stay up to meet me. When I arrived at National, taxis were indeed not readily available, so appreciate Larry making the extra effort to help ensure that I was taken care of and able to get home.
I would also like to recognize the driver, who I apologize — his name escapes me, as I was extremely tired at pick-up. (Note: The driver was Jeff Flemings.) He also went out of his way — as I know he had put in more than a full day, and was in good spirits even after my flight did not actually arrive until closer to 3 a.m. I provided a cash tip to try and show my appreciation, but my thankfulness for his willingness to help goes well beyond whatever tip I could provide.
It is always a pleasure to use Reston Limo, and this recent experience only reinforces. Happy holidays to all —
Deloitte & Touche LLP