Reston Limo's Robert Erby named Chauffeur of the Year

Reston Limousine is proud of all of our staff, and we are particularly pleased to announce that driver Robert Erby recently was named Chauffeur of the Year during the industry’s premier international event, the annual Limo Digest Show.

Robert was selected for his professionalism and safety practices to the trade and presented the prestigious honor during the achievement awards gala at the Nov. 6—9 livery conference in Atlantic City, NJ.

President and CEO Kristina Bouweiri praised Robert’s enthusiasm for his duties and noted that he “so well represents our company’s core values of customer service, safety, integrity, diversity, and being employee-centered.”

“The success of Reston Limousine is not only due to our management, but is also based heavily on the loyalty and hard work of our qualified staff of individuals such as Robert Erby, who literally keep our company safely moving forward,” Bouweiri said.

A five-year employee of Reston Limousine, Robert has received numerous internal awards including Employee of the Month in February 2007 and June 2009, and Employee of the Year, Charter Driver in 2007 and 2010.

“Being a chauffeur in a large transportation company such as Reston Limousine demands attention to detail, flexibility, and a calm and helpful manner, as new challenges arise frequently,” added General Manger Tony Simon. “Robert’s smile and positive demeanor have never failed to convert a routine trip into a customer service experience that always puts our clients at ease and creates a memorable experience,” said Simon.

Here are just some of the accolades our clients have given to Robert:

Thank you for sending your very best drivers on the evening of June 4 for our wedding party at Oatlands. All the drivers concerned, especially Percy, Russel and Robert (who worked the late shift as well) and Eric were polite, professional and cooperative as could be in navigating those big passenger busses in the dark in our old driveways.
Susan Wight
Special Event Site Manager, Oatlands
June 2011

Thank you so much for your assistance on our recent trip to DC. Everything worked out very well transportation wise – the group really enjoyed Mr. Robert Erby. I hope that we get the chance to meet him again one day in the future. …Thanks again for everything.
Jed C. Evans
Young Farmer Coordinator, Georgia Farm Bureau Federation
March 2011

Kristina,
Just a quick thank you from us for your valuable role in providing the wonderful bus and driver for our Reality Richmond on February 3rd. Reston Limo was thanked on board the bus each way, and your chauffeur Robert Erby was a gem.   Thanks for helping Leadership Fairfax, and for your flexibility in changing the date due to the snow the week before.

Positively,
Wayne Hill
President & CEO, Leadership Fairfax
February 2011

Dear Frank,
I’m not sure who I should send this to so please forward this to the appropriate person. I just wanted to commend Reston Limo and especially our driver Robert Erby for giving us a wonderful experience on June 24th.   He was courteous, knowledgeable and extremely polite to all of us on the bus.   Robert made our trip to our White House tour that much more enjoyable.   I would recommend him and your service to anyone who travels to and around Washington, DC. Please let Robert know how happy we were with his service.

Sincerely,
Denise R. Cournoyer
Treasurer, United Lens Company, Inc.
June 2010

Good morning Darcelle-
The day got away from me yesterday but I wanted to shoot you a note to say we all had a wonderful time in NYC.   The bus driver Mr. Robert was excellent just a delight to be around.   Extremely patient (we had young girls on the bus who were in good behavior, but unfortunately (3) got bus/car sick) and professional.   I was very impressed how he could maneuver that bus.   Overall I love the service and the bus and hope to use your services again when we plan another trip to NYC.

Sincerely,
Marisa Sheelor
June 2010

I am a USO volunteer and on Saturday evening, along with friend, escorted approximately 70 Walter Reed patients and their guests to a comedy show at the Patriot Center. Robert Erby drove your 55 passenger coach bus, accommodating the majority of those who attended the event. He was an absolute pleasure to deal with – friendly, patient, professional and attentive to the needs of the soldiers. Clearly comfortable with and familiar with their needs, it was immediately apparent that Robert has driven wounded warriors previously.

On the return trip to WR, he accommodated several by dropping them off at his/her offsite residences near Walter Reed. He never hesitated to make things a bit easier and more convenient for his passengers.

Impressively, he handled the bus with ease and confidence. I look forward to having Robert drive on future WR outings — he’s an employee of whom you should be proud.
Gayler
April 2010

Margaret:
Just a grateful thank you for providing the SUV and Robert today — our pastor called me and confirmed that we had four persons use the shuttle this morning and again this afternoon in order to attend worship at church.

Based upon the service we have received thus far as well as another member adding to her annual pledge to ensure the shuttle continues, I will be making a presentation to the Church Council this month requesting an extension of the program from Easter Sunday through Sunday, May 23.   I eventually hope that Dumbarton will be able to finance the shuttle program year round and will keep you and Tony advised of that process.

I am extremely pleased with how the shuttle is operating and again thank you for such outstanding service especially on a weekend in which one of the largest snowstorms ever to hit DC occurred. Have a terrific day!

Doug Nelson
DUMC Finance Chair
February 2010

Name: Kevin Higashigawa
Subject: Great Customer Service from Robert Erby, Chauffer
Hi,
I would like to commend one of your employees. His name is Robert Erby. He is a chauffeur working out of Washington, DC. I am one of the team doctors for UCLA. We were in DC for the Eagle Bank Bowl in Dec 2009. Robert Erby gave us excellent service! At the end of our trip, I accidentally left my suit in his bus and he was so kind as to hand deliver it to my hotel. I would like to express my gratitude to Mr. Erby and to commend Reston Limos on your terrific service and employees!

February 2010

Hi Margaret,

My name is Ashleigh Hall and I’m the Interim Director of the Student Ministry from Cherrydale Baptist Church. We had Robert Erby drive our bus this past weekend for our winter retreat to PA, and I wanted to let you know that he was simply fantastic! He was so patient with us, so flexible, so available, and just a really great guy. I wanted to let you know so you can pass on the praise to him. For any trips in the future, we’d LOVE to get Erby again. We hope to see him next time! …

Thanks again and God bless,
Ashleigh Hall
Student Ministry Interim Director, Cherrydale Baptist Church
January 2010

Daniel,
Thanks for helping to make our Grant & Scholarship Dinner at the National Press Club a success.   Please be advised that we have received positive feedback on the overall ground service from the hotel to the venue and back.   All comments were positive and appreciative.   I have to agree that all of the drivers did a great job for us.   All of the buses were right in place when the event was over and transferred us successfully back to the Renaissance Hotel.

Specifically, we received several positive comments about one of the drivers—Robert Erby.   Comments included that he was very professional and courteous, had a welcoming and friendly personality, very accommodating, and knowledgeable about the area.   My colleague and I also found him to be very easy to work with as we gathered our 200 attendees to board the buses both ways.     Sounds like our attendees were very impressed with Robert as my colleague and I were as well.

Far too many times, people will only  acknowledge a person to advise of a negative experience.   I, on the other hand find great value in announcing when employees have done an outstanding job.   As an Event Manager in the meeting planning industry for several years, I appreciate quality service from a ground supplier.

Please let them know that we appreciate their assistance.
Renette Brazile, CMP
Event Marketing Manager, LexisNexis
August 2009

Hi Daniel,

Thanks for a successful weekend! The busses were nice and clean and the drivers were courteous and professional. I personally met Robert and he was lovely! I wouldn’t mind having him on our trips anytime!…

Thanks!
Malinda Barrett
Swanson’s Travel, Director, New York Operations
December 2008

Good afternoon Joe,
I wanted to express my appreciation for your patience while AMSC secured the award from our Contracting Office.   The comments below are from Mr. David Austin (AMSC’s staff ride guide) regarding the service provided by the driver. Reston Limousine provided outstanding service and support, especially the driver, Mr. Robert Erby. Mr. Erby conducted himself in a thoroughly professional manner.   He was personal, flexible, adaptable, and most important, he was on time.   He made a long bus ride down to Savannah very pleasant. Please be sure to pass along these comments to Reston Limousine.  I will definitely be calling again for future services…

Again, thanks!
Rene’ Ballard
Management Support Specialist, US Army Combine Arms Center
May 2008

Dear all,

I would like to pass on my heartfelt thanks to Reston Limo driver, Robert Erby. We booked Mr Erby  for two longs days  during an  official visit by  the New Zealand  Prime Minister, and the Embassy couldn’t be happier with his assistance. Not only was he kind and courteous, but his superior knowledge of our  many destinations  was extremely helpful during  a  stressful and busy time. Please pass on my thanks to Robert, we would not hesitate  to work with  him again.

Kind regards,
Kerry Bothwell
On behalf of the NZ Embassy
March 2007

Subject: Notes on Mr Erby

Great driver, very professional, thanks for giving us one of your top chaps for the program to date – glad he is on tomorrow, too. It has really made the difference for this tough to please group. I had every confidence, even after a long day for him and Elisabeth (and then a  long night as we waited for  them to finish seeing  Hamlet…including 3 hours…all in Hebrew…ye gods…)…that the group would be returned by the best means possible by a driver who knows DC, understands the  group profile quickly,  and is not easily flustered.

Best,
Amberlee Huggins
Senior Account Manager, Capitol Services, Inc.
March 2007

Michael –
Please pass this along to the appropriate people for me.   First, thank you for making arrangements for  my family yesterday for a limo bus and driver to do the DC lights and tour.   The evening was lovely.   Our driver was Robert Erby and he was such a nice gentlemen – very knowledgeable and very polite and considerate, a real treat in todays world!   I will certainly use Reston Limo. in the future and will recommend them to anyone seeking this service.   Merry Christmas!

Mary Rose
December 2006

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